If touch does not work in UEFI, your device likely has experienced a hardware failure and needs servicing. Because UEFI operates independently of Windows, testing hardware in UEFI will work if you have a hardware issue. Unified Extensible Firmware Interface (UEFI) is a type of software that helps Windows communicate with your Surface’s hardware. Solution 2: Boot to UEFI and test touch functionality If your touchscreen does not work after you do this, boot to UEFI and test touch functionality. To check whether this solution resolved the issue, use touch to open an application like Microsoft Edge or another web browser, and try to scroll, pinch to zoom, swipe in from the right, and long-press to test touch functionality. Your Surface may restart several times, depending on the updates that were installed. Select Install now to install any updates that have been downloaded, if any are available.Īfter the updates are installed, at the right under Windows Update, select Restart now. Go to Start > Settings > Windows Update > Check for updates. Solution 3: Reinstall the touchscreen driver Solution 1: Check for Windows and Surface updates If your Surface touchscreen doesn’t work, try these steps first We recommend using a Surface Type Cover, USB keyboard or mouse, or Bluetooth keyboard or mouse. Note: Depending on your issue, you may need to connect a keyboard or a mouse to perform these steps.
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